We want you to love what you wear. Each item you order is custom made just for you — which means we only accept returns or refunds in case of damage, defects, or wrong items.
Please read our return policy carefully:
✅ Eligibility for Return or Replacement
You can request a return or replacement if:
- You received the wrong item or wrong size.
- The product is damaged or defective.
- The print is badly misaligned or missing.
- You received an incomplete order.
❌ We DO NOT accept returns or refunds for:
- Change of mind
- Choosing the wrong size (Please check our Size Guide before ordering)
- Small color variations (every screen shows color slightly differently)
- Delayed deliveries caused by courier companies or customs
🕒 Time Frame to Report an Issue
If there’s a problem with your order, please email us within 7 days of delivery at:
📧 fitgoeco@gmail.com
Include:
- Order number
- Clear photos of the product and issue
- Brief description of the problem
🔄 What Happens Next?
Once we review your issue:
- If approved, we will resend the item at no cost OR
- Offer a refund to your original payment method
(Refunds take 5–7 working days to reflect depending on your bank)
🔁 Exchange Policy
Since all items are made-to-order, we do not offer exchanges for different sizes or designs. Please double-check the sizing and product details before placing your order.
📦 Return Shipping (if applicable)
- If we ask you to return a defective item, we’ll cover the shipping cost.
- Do not return anything without contacting us first — we won’t accept packages sent back without approval.
🛡️ Our Promise
We care deeply about quality and your satisfaction. If something isn’t right, we’ll do our best to fix it quickly and fairly.
Got questions? Reach us at 📧 fitgoeco@gmail.com or visit our Contact Page.